What is your customer service turnaround time?
We endeavor to respond to all queries and concerns within 24 hours.

What’s the process of my project?

• You submit your project with our order form.
• We will contact you to discuss the project details.
• Our development team will complete the project.
• Once we have coded your theme, we upload it to a demo server and allow you to have a look at what the finished product will be like. We make any necessary changes and send you the theme ready to upload to the destination server.
• Once you are satisfied with the final product, the second invoice will be sent out.
• Once our project manager has confirmed both payments, we will send the completed product to your email address or upload it to your server.

How long will it take for a project completion?
Minisitepress was created with the intention of delivering high quality graphics in the quickest turnaround time possible. All mini site graphics are usually delivered within 24 hours. If we anticipate a longer wait time we will contact you as soon as possible. Naturally, if you make a lot of changes or revisions, it will take longer than our standard turnaround time.

What sorts of projects you refuse to work with?
We don’t accept Gambling, Adult websites (porn, soft porn, sites with adult ad’s), Pharmacy (Cheap drugs, Viagra, male/female enhancement, etc.), Hate and Spam Sites.

Can I get the design changed if it is not to my liking?
Yes. We will send you a draft image of what your graphics will look like. In any case you find our design unsatisfactory, feel free to ask for changes. Once you approve, the design becomes final and is no longer subject to change.

What Is Your Refund Policy?
There will be no refund once you approve of the final design. You may request for a refund at any time before you approve of the draft copy of the graphics.

How can I contact you?
You can contact us through email, web contact form or live chat.

How do I pay?
While we serve customers worldwide, we only accept USD PayPal.

What kind of file formats will I get later?

• For the template will be come in HTML and CSS file or Wordpress
• For the images commonly will be come in JPG or GIF, but if you request for other formats, such as PNG and TIFF, we are happy to provide it for you.

Can I obtain the Photoshop (.PSD) source files for my project?
Regarding the stock image license agreement, you can purchase the PSD source files for US $25 per file.

Disclaimer: Every effort has been made to represent our products and their potential accurately. Any claims made of actual products or examples of actual results can be verified upon request. The testimonials and examples used are exceptional results, don’t apply to the average purchaser and are not intended to represent or guarantee that anyone will achieve the same or similar results.